Contact Us

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CUSTOMER CARE

Customer care is very important to us at Calm In A Box.

If you have any queries, please contact us at calminabox@mail.com

PRIVACY & SAFETY

THE WEBSITE

The website www.calminabox.co.uk and its owner takes a proactive approach to user privacy and ensures necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

The information contained in this website is for general information and for the purpose of informing customers about their purchase process in undertaking services from Calm In A Box. The information is provided by Calm In A Box and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

CONTACT & COMMUNICATION

Users contacting www.calminabox.co.uk and/or its owner do so at their own discretion. Any personal information provided through contact form submissions or direct contact made to Calm In A Box via telephone, email, social media or any other communication method will remain secure within the application used by Calm In A Box to process that information. For example, by emailing Calm In A Box your email address and any information you provide on that email communication will be stored by Calm In A Box, using the secure email service provider chosen by Calm In A Box. You will also, by making this communication with Calm In A Box, be agreeing to Calm In A Box making contact with you directly for the purposes outlined in your initial communication. Calm In A Box will not add you to a mailing list, or pass your information onto a third party as a result of this communication. You will also not be contacted directly by Calm In A Box regarding matters outside of the initial subject area unless deemed by Calm In A Box as an area of immediate interest relating to the benefit of yourself or your business. After three years of continued non-contact, your personal information will be deleted. Every effort has been made to ensure a safe and secure form to email submission process, including using reputable secure services, hosting and password security regarding access to the information provided. 

This is by no means an entire list of your user rights in regard to receiving email marketing material. If you would like to find out more about your communication rights, please visit www.ico.org.uk. 

If you would like to remove your information after having contacted Calm In A Box in this way, please contact me directly on calminabox@mail.com and I will remove your information within 30 days honouring the right to be forgotten under the GDPR.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

TRACKING INFORMATION & ANALYTICS

This website uses tracking information and analytical software to review performance and assist in improving both the website and the marketing activity used to attract people to this website. This information does not carry personal details or information which could render an individual identifiable. This information is used to profile data such as the location website traffic is coming from or the pages that are most well used within the website. This information is gathered on this website by the use of cookies. When visiting this website you have the option to restrict the use of cookies for the duration of your visit by choosing to not opt into the pop up option at the top of the screen. Please be aware, this may cause some elements of the site to be restricted in functionality. 

ACCESS REQUEST

If you have made contact with Calm In A Box or believe that Calm In A Box retains your data you have the right to the following:

- The right to be informed on the data held.

- The right of access to information held.

- The right to erasure of data held on you. 

- The right to restrict processing of your data.

- The right to data portability.

- The right to object.

- The right not to be subject to automated decision making including profiling of identifiable data. 

If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk. 

PAYMENT METHODS

Credit / Debit Cards only

 
 
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